Our team for your operation
We take it on for you.
Meet our teamAbout us
We come from operations.
For more than two years we have run guest operations for other operators. With xHeron, we make what we learn usable for more teams.
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Cedric Beese
Founder & CEO
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Friedrich Hermann
Founder & CTO
Guest operations first. Then the operating system.
The guest is waiting. The answer is in several people’s heads.
A door code doesn’t work. The cleaning team knows where the spare key is. Someone else knows what the guest was promised.
We took this work on ourselves. Learned where handovers break down. And wrote down the routines that help.
From this, we are building xHeron: a system that makes experience usable in everyday work. For our team and for yours.
2+ years
running our own guest operations
500+ apartments
in daily guest care
Understand before we commit.
A good answer fits the guest, the property and your rules.
Stay on it until it’s resolved.
Forwarding is one step. The resolved request is the goal.
Make experience usable.
What works should help the whole team.
Our vision
Expertise should
come as standard.
High standards shouldn’t mean having to build everything yourself.
An experienced team knows what matters. It understands the business, thinks ahead and sees things through. We want every business to have that strength behind it.
We’re bringing practical experience, people and AI together in one operating system, so teams can draw on expertise that reaches far beyond their own.
We’re starting with guest operations, where doing the work ourselves has taught us what it takes to get it right.
Our operating system, for you and your team
Early Access from 1 December 2026.
Explore OS