xHeron OS · Operating System
The OS your guests wish for
Stop piecing together guest operations across chats, tabs and tools. Bring the conversations, knowledge and work into one connected system.
The building blocks of xHeron OS
01AI chatbot
Guest replies with the right context.
xHeron answers routine questions using reservation details, property knowledge and your rules. When a person is needed, the relevant context goes with the conversation.
Which parking space belongs to our apartment?
Space 12 in the courtyard belongs to Apartment 2. The entrance is to the right of the building.
Answered02Copilot
Run everything from one chat box.
Get the latest, share information, make changes and work through improvements. All in one conversation with Copilot.
- Up to date whenever you need it.
- Make changes whenever you want.
- Think ahead. Improve how things run.
How are today’s arrivals looking?
6 arrivals. 5 apartments are ready. Apartment 2 will be ready at 12:30 according to the cleaning plan.
Lena won’t arrive until 16:00. Update the arrival time and let Tom know.
03Knowledge base
Stop explaining the same things twice.
Keep property details, instructions and approved rules where your team and AI can use them. Past cases add context; a one-off exception stays a one-off.
Space 12 in the courtyard. Access to the right of the building.
ApprovedSpace 12 in the courtyard
MKMaya · Lena’s caseZu Wohnung 2 gehört Space 12 in the courtyard belongs to Apartment 2.
xHeronAI04Team chat
Coordinate quickly. Hand over clearly.
In the team chat, your team sorts things out in groups or one to one. The reservation, ticket or apartment is linked right in the message, so everyone knows at once what it is about and who takes over.
@Tom Nora Albers would like to check in early. Can you have Apartment 4 ready by 12:30?
Nora AlbersCheck Apartment 4I’ll take it. It will be ready by 12:15.
05Tickets & routing
Turn a message into a resolved request.
Capture requests as tickets, delegate the work and route it to the right people. History, ownership and the next step stay together until the case is resolved.
Paul: “It’s getting warm now, thanks!”
Guest confirmedSo it doesn’t all end up with you.
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“Where can we park?”Apartment 2 · 14 to 17 OctSpace 12 · Courtyard
Everything about the request. In one place.
A message here, the reservation there, property details in yet another tool? xHeron brings them together. Your team can get on with the work without piecing everything together first.
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What time do we need to check out?
Apartment 2 · Check-out by 11:00Check-out for Apartment 2 is by 11:00.
Answered automaticallyNot every message needs your time.
xHeron answers recurring guest questions using the stay details and your rules. Your team steps in where it is needed, with the right context.
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Ready by 15:00Setup in Apartment 5TKTom
It keeps moving without you.
Whoever takes over can see what was promised, what is still open and who is looking after it. So not every handover has to go through you first.
We work with your PMS.
You don’t have to switch anything.
PMS
Your PMS stays. Every case shows reservation, guest and property in one place.
- More PMS on request
Communication
Coordination with cleaning and service providers runs on WhatsApp.
We answer Airbnb and Booking.com messages via email.
So your team does not start from zero.
We run guest operations ourselves. What we learn goes into xHeron: knowledge, standards and clear workflows your team can work with.
2+ years
running our own guest operations
500+ apartments
in daily guest care
Best practices
What has worked across hundreds of properties.
SOPs
Clear steps for the cases that keep coming back.
Clear responsibilities
A clear owner, even when several people help.
Data architecture
Reservation, guest, property and case stay connected.
Early Access.
Frequently asked questions
What is OS?
xHeron OS brings guest conversations, property knowledge and team coordination together. Your team spends less time piecing information together across tools, with Copilot for questions, updates and changes.
Who is OS for?
For short-term rental operators who want to run guest operations with their own team, including solo operators. If you would rather hand over the day-to-day work, explore our Service.
When does OS launch, and what does it cost?
OS launches on December 1st 2026. Early Access costs €30 per unit per month.
How is it different from the Service?
Both build on xHeron’s way of working. With the Service, our team takes on the agreed guest operations. With OS, your team uses the system itself. Responsibilities and support depend on the offer.